general terms and conditions

1. SCOPE OF APPLICATION

böörds AG, based in CH-9443 Widnau (hereinafter böörds AG), is an online retailer of household support goods and a partner for customisation with a sense of design, quality and sustainability. These general terms and conditions apply to all products offered on the website https://www.böörds.ch or https://www.tütenhüter.ch The terms and conditions shall apply to orders placed in the version current at the time of the order, as well as to individual customer orders.

2. ORDER AND CONCLUSION OF CONTRACT

You place an online order in the shop. The order is binding once you have agreed to the terms and conditions and clicked the BUY button. This creates a legally valid purchase contract. After receipt of your order, you will receive an order confirmation from us by e-mail.

3. OUR TERMS OF DELIVERY AND SALE

After confirming your order, we will send the ordered items to the delivery address you have specified in the form of a beautiful parcel. The usual delivery time is 1-4 working days. On public holidays, the warehouse is sometimes closed for several consecutive days. 

For orders to the EU, the delivery time may be extended by up to 10 working days.
Should the delivery of the goods fail despite repeated delivery attempts, böörds AG may withdraw from the contract.

4. OFFER

Our online offer is subject to change and non-binding. As a rule, the items offered in the online shop are available. If it is not possible to deliver one or more items due to a stock discrepancy, böörds AG will inform you of this as soon as possible and the amount will be refunded.

5. PRICES

Our sales prices are ex warehouse and are quoted in Swiss francs or in euros including VAT and excluding shipping costs.

6. YOUR SHOPPING ACCOUNT

For orders in our online shop, the payment options specified there are available to you.

7. DELIVERY AND DISPATCH

7.1. SCOPE OF APPLICATION

We deliver to Switzerland, the Principality of Liechtenstein and EU countries.

7.2. SHIPPING COSTS

For our delivery you pay a delivery charge of CHF/EURO 4.90 or CHF/EURO 9.50 up to an amount of CHF/EURO 70.00. From an order quantity of CHF/EURO 70.00 we deliver free of charge.

8. PAYMENT OPTIONS

For online orders within Switzerland and the Principality of Liechtenstein, you can pay by credit card, invoice, TWINT and PayPal. For customised orders, the payment method is on account with a deposit or 10 days net. From the EU you can pay by credit card & PayPal.

8.1 Purchase on account with instalment facility (POWERPAY) for Switzerland and Liechtenstein

As an external payment service provider, MF Group / POWERPAY offers the payment method "purchase on account". With the single invoice, you can simply pay for your online purchase by invoice. If you decide not to pay within the specified time frame, you will receive a monthly invoice with an order overview in the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice claim and processes the corresponding payment modalities. When purchasing on account, you accept, in addition to our GTC, the <a href="/en/“https://www.powerpay.ch/de/agb“/" target="“_blank“">GTC</a> from POWERPAY. (powerpay.ch/en/agb).

You will receive the invoice free of charge by email with a request for payment within 14 days net. If you do not receive the invoice by email, it will be sent by post for a fee of CHF 2.90 and the payment period will be extended to 30 days net in this case. With purchase on account you accept the <www.powerpay.ch/de/agb> from POWERPAY (powerpay.ch/en/agb), provided you have a valid e-mail address.

9TH VOUCHER

You can pay for your order with a voucher from böörds AG. To do this, enter the code on the voucher in the corresponding field of the order. A gift voucher can only be redeemed before completing the order process and for the full amount.

The amount of the vouchers is fixed. The vouchers are issued exclusively in CHF and are freely transferable.

Cash payment is excluded.

10. PROMOTIONAL VOUCHERS

Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns. Promotional vouchers can only be redeemed under the conditions stated therein, by the respective recipient, during the specified period and only once per person. Individual products may be excluded from voucher campaigns. Any difference to a higher value of goods must be settled using the payment options offered. Promotional vouchers are neither paid out in cash nor do they bear interest.

Promotional vouchers cannot be refunded if the ordered products are returned in part or in full. Promotional vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible. The promotional voucher is non-transferable and may not be combined with other promotional vouchers. If you have used a promotional voucher for your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your cancellation - the total value of the order falls below the value of the promotional voucher.

11. RESERVATION OF TITLE

The ordered goods remain the property of böörds AG until full payment has been received.

12. RIGHT OF CANCELLATION/RIGHT OF RETURN

You can cancel the contract within 10 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your responsibility and expense. Personalised products are excluded from the right of return. No emojis will be printed on personalised products.

Only items that are absolutely undamaged and in perfect condition will be taken back. If this is not the case, we reserve the right to assert claims for compensation.

Returns from Switzerland should be addressed to:

böörds AG
Industriestrasse 59
CH-9443 Widnau
Switzerland

Returns from all countries except Switzerland should be addressed to:

böörds AG
c/o SG Spedition GmbH
Main street 99
DE-78244 Gottmadingen
Germany

You can deduct the amount of a returned item from the total amount. If the total amount has already been transferred to böörds AG, you can choose between a voucher or a cash refund. The shipping costs will not be refunded.

13. DELIVERY DEFECTS

We ask you to check the delivered items immediately for correctness, completeness and integrity. Complaints about the scope of delivery, material defects, incorrect deliveries and deviations in quantity must be notified to us in writing by letter within 5 working days of receipt of the goods. The defect will be examined by böörds AG immediately. If the defect is accepted by böörds AG, you will receive an identical replacement item, if in stock, and the shipping costs will be refunded. Otherwise the entire amount will be refunded.

14. WARRANTIES

The warranties of the items purchased from böörds AG are limited to the warranties of the respective manufacturer. Improper handling or personal intervention will invalidate any claim.

15. DATA PROTECTION

böörds AG is authorised to use your personal data to send you special offers or information about new collections. You can revoke your consent to the use of your personal data for advertising purposes at any time by sending an e-mail to sandra.gschwend@boeoerds.ch.

This website contains a Facebook button. By activating the Facebook button, you enter into direct contact with the social network Facebook. Facebook uses the personal data of its users in a manner that may not comply with data protection regulations, as insufficient information is provided about the use of the data. böörds AG is not liable for any damages you may suffer as a result of Facebook misusing your personal data.

Further information on the handling of customer data can be found in the separate privacy policy at this link.

The privacy policy is an integral part of these GTC.

16. APPLICABLE LAW AND PLACE OF JURISDICTION

The contractual relationship between you and böörds AG shall be governed by Swiss substantive law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (UN Sales Convention). The place of jurisdiction for all disputes is St. Gallen. böörds AG shall also be entitled to bring an action before the court at the customer's domicile/place of residence.

Widnau, 24.3.2020

LOCATIONS
HEAD OFFICE / LOGISTICS / RETURN ADDRESS / OFFICE / ADMINISTRATION:

böörds AG
Industriestrasse 59
CH-9443 Widnau
Switzerland

IBAN CH29 8125 6000 0042 7952 0
Account no: 90-5115-5